last updated 17/2/26
- Introduction
These Terms and Conditions govern your use of this website and any purchases made from The Pen Galaxy.
By accessing this website or placing an order, you agree to be bound by these Terms.
If you do not agree, please do not use this website. - Company Information
The Pen Galaxy is an online retailer of premium writing instruments and accessories operating in South Africa.
Contact:
Email: thepengalaxy@gmail.com - Products & Descriptions
We make every effort to ensure product descriptions, images, and pricing are accurate.
However:
Colours may vary slightly due to screen differences.
Minor specification changes may occur from manufacturers.
We reserve the right to correct errors at any time. - Pricing & Payment
All prices are listed in South African Rand (ZAR).
We reserve the right to change pricing without notice.
If a pricing error occurs:
We are not obligated to supply the product at the incorrect price.
You will be notified before processing your order.
Orders are only confirmed once payment has been successfully received and verified. - Order Acceptance
Placing an order does not constitute a binding agreement until:
Payment has cleared, and
The order has been confirmed by us.
We reserve the right to cancel orders suspected of fraud, abuse, or unauthorised activity. - Shipping & Delivery
Delivery times are estimates and not guarantees.
We are not liable for delays caused by:
Courier services
Public holidays
Force majeure events
Risk in the goods passes to you upon delivery. - Returns & Refunds
Returns are governed by our separate Returns & Refunds Policy.
Nothing in these Terms limits your rights under the South African Consumer Protection Act. - Warranty & Defects
If a product is defective, you may return it in accordance with the Consumer Protection Act within 6 months of purchase.
Normal wear and tear, misuse, or accidental damage are not covered. - Intellectual Property
All website content including:
Logos
Images
Product descriptions
Graphics
Branding
is the property of The Pen Galaxy or its licensors and may not be reproduced without written permission. - Limitation of Liability
To the fullest extent permitted by law:
We shall not be liable for indirect, incidental, or consequential damages.
Our total liability shall not exceed the amount paid for the product in question. - User Conduct
You agree not to:
Use this website for unlawful purposes
Attempt to gain unauthorised access
Interfere with website security
Provide false information - Privacy
Your personal information is handled in accordance with our Privacy Policy. - Governing Law
These Terms are governed by the laws of the Republic of South Africa.
Any disputes shall be subject to South African jurisdiction.