- Shipping Within South Africa
We proudly ship nationwide across South Africa.
At this stage, we do not offer international shipping. If you are located outside South Africa, please contact us before placing an order. - Order Processing
All orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been dispatched, you will receive a confirmation email with tracking details. - Delivery Timeframes
Estimated delivery times:
Major cities: 2–4 business days
Outlying areas: 3–6 business days
Please note that delivery timeframes are estimates and may vary depending on your location and courier operations. - Shipping Fees
We offer:
Flat rate shipping on all orders under R500
Free shipping on orders over R500
Shipping costs (where applicable) are calculated and displayed at checkout before payment is completed. - Order Tracking
Once dispatched, you will receive a tracking number via email.
We recommend monitoring your shipment using the tracking link provided. - Delivery Requirements
A signature may be required upon delivery.
Please ensure someone is available at the delivery address.
If delivery fails due to incorrect details or unavailability, additional courier charges may apply. - Damaged or Lost Parcels
If your parcel arrives visibly damaged:
Please note the damage with the courier before signing.
Contact us immediately at thepengalaxy@gmail.com.
If your parcel appears lost or significantly delayed, please contact us and we will assist in resolving the matter with the courier. - Incorrect Address Information
Customers are responsible for providing accurate delivery details.
We cannot be held responsible for orders delivered to incorrectly supplied addresses.