last updated 17/2/26
- Introduction
The Pen Galaxy (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”).
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services.
By using this website, you consent to the practices described in this policy.
- Information We Collect
We may collect the following personal information:
2.1 Information You Provide
– Full name
– Email address
– Phone number
– Billing and shipping address
– Account login details
– Order history
– Payment information (processed securely by third-party providers)
2.2 Information Collected Automatically
– IP address
– Browser type and device information
– Pages visited
– Time spent on pages
– Cookies and tracking data
- How We Use Your Information
We use your personal information to:
– Process and fulfil orders
– Deliver products
-Send order confirmations and invoices
-Provide customer support
-Improve our website and services
-Prevent fraud and unauthorised transactions
-Comply with legal obligations
-We will not sell your personal information to third parties.
- Payment Processing
Payments are processed through secure third-party payment gateways (such as PayFast or other authorised providers).
We do not store your card details on our servers.
Payment providers process your information in accordance with their own privacy policies.
- Cookies
We use cookies to:
-Keep items in your cart
-Enable account login functionality
-Improve website performance
-Analyse site traffic
You can disable cookies in your browser settings, but some website features may not function properly.
- Sharing of Information
We may share your information with:
-Courier and delivery companies
-Payment processors
-IT service providers
-Legal or regulatory authorities (if required by law)
We only share information necessary for the service to be provided.
- Data Security
We take reasonable technical and organisational measures to protect your personal information, including:
-Secure hosting
-SSL encryption
-Restricted access to personal data
-Strong authentication controls
However, no system is completely secure, and we cannot guarantee absolute security.
- Data Retention
We retain personal information:
-For as long as necessary to fulfil orders
-To comply with tax and accounting laws
-To resolve disputes
-As required by applicable legislation
When no longer required, data is securely deleted or anonymised.
- Your Rights Under POPIA
You have the right to:
-Access your personal information
-Request correction of inaccurate information
-Request deletion of your data (where legally permitted)
-Object to processing of your information
-Withdraw consent (where applicable)
To exercise these rights, contact us at:
Email: thepengalaxy@gmail.com
- Children’s Privacy
Our website is not intended for individuals under the age of 18.
We do not knowingly collect personal information from minors.
- Changes to This Policy
We may update this Privacy Policy from time to time.
Changes will be published on this page with an updated revision date.
- Contact Information
If you have any questions regarding this Privacy Policy or how we handle your data, please contact:
The Pen Galaxy
Email: thepengalaxy@gmail.com
Phone: +27 82 409 4739